Last Updated: 9.7.25

This Privacy Policy explains how Off Grid Camp (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects personal data obtained from users of our website (www.offgridcamp.co.uk) and our services (referred to as “Service”). We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are (Data Controller)

Off Grid Camp is operated by Off Grid Camp Ltd. We are the data controller responsible for your personal data.

Our contact email for privacy matters is: hello@offgridcamp.co.uk

  1. What Personal Data We Collect and Why (Purpose of Processing)

We collect and process personal data for the following purposes and on the following lawful bases:

  • To Provide and Manage Your Membership & Access to Locations (Contractual Obligation):
    • Data: Name, email address, phone number, payment details (processed securely via third-party payment processor, not stored directly by us).
    • Purpose: To create and manage your membership account, process your annual subscription, and grant access to our location database (which includes host contact details for direct booking by members).
  • To Facilitate Host Listings (Contractual Obligation / Legitimate Interest):
    • Data: Landowner name, contact details (email, phone), location address, property description, photos, vehicle requirements, Off Grid Rating.
    • Purpose: To set up, manage, and promote your location listing on our website, making your contact details available to logged-in members for their direct booking.
  • To Improve Our Service & Website (Legitimate Interest):
    • Data: Website usage data (e.g., pages visited, time spent, device information, browser type), anonymised location preferences, search queries.
    • Purpose: To understand how our Service is used, identify popular locations, troubleshoot issues, and enhance user experience and website functionality. We use Google Analytics for this (see Section 6).
  • For Marketing and Communication (Legitimate Interest or Consent):
    • Data: Email address, name.
    • Purpose: To send you updates about new locations, features, exclusive offers, newsletters, and relevant news from Off Grid Camp. We will rely on legitimate interest for existing members/hosts unless consent is specifically required (e.g., for general marketing to non-members). You will always have the option to opt-out.
  • For Safety and Compliance (Legal Obligation / Legitimate Interest):
    • Data: Information shared during a safety incident or policy breach.
    • Purpose: To investigate and address safety concerns, enforce our Off Grid Camp Pledge, and comply with legal obligations.
  1. How We Collect Your Personal Data
  • Directly from you: When you register for membership, create a host listing, contact us via email or phone, or submit forms on our website.
  • Automatically: Through cookies and similar technologies when you browse our website (see Section 12 on Cookies for full details).
  1. How We Share Your Personal Data

We only share your personal data when necessary for the purposes outlined in this policy:

  • With Landowners (Hosts): If you are an Off Grid Camp member, your name and contact details (email/phone number) are shared with the relevant landowner (host) if you choose to provide them to the host directly when booking. Off Grid Camp’s role is to provide you with the host’s contact details so you can make direct bookings, but we are not involved in the actual data exchange that occurs during your direct booking process with them.
  • With Members: If you are a host, your publicly listed location details and contact methods (e.g., email address, phone number) will be visible to logged-in Off Grid Camp members for their direct booking purposes.
  • Payment Processors: Your payment information (e.g., credit card details) for membership subscriptions is processed by secure third-party payment gateways (e.g., Stripe, PayPal). We do not store your full payment card details.
  • Service Providers: We may use third-party service providers (e.g., website hosting, email communication platforms, analytics providers) who process data on our behalf. These providers are bound by strict contractual obligations to keep your data secure and only use it for the purposes for which they were engaged.
  • Legal & Regulatory Authorities: We may disclose your data if required by law, court order, or to protect our rights, property, or safety, or that of others.
  1. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

  • Membership/Host Account Data: Retained for the duration of your active membership/listing and for a reasonable period thereafter to facilitate re-joining or for record-keeping.
  • Marketing Data: Retained until you unsubscribe or request erasure.
  • Website Usage Data: Retained according to our analytics provider settings (e.g., Google Analytics retention policies, typically 14 or 26 months for user-level and event-level data).
  1. International Data Transfers

Some of our service providers may be located outside the UK or the European Economic Area (EEA). When your data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), to protect your personal data.

  1. Your UK GDPR Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The Right to Be Informed: To receive clear, transparent, and easily understandable information about how we use your personal data.
  • The Right of Access: To obtain a copy of the personal data we hold about you.
  • The Right to Rectification: To have inaccurate or incomplete personal data corrected.
  • The Right to Erasure ( “Right to be Forgotten”): To request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
  • The Right to Restrict Processing: To ‘block’ or suppress the processing of your personal data in certain circumstances.
  • The Right to Data Portability: To obtain and reuse your personal data for your own purposes across different services.
  • The Right to Object: To object to certain types of processing, including direct marketing.
  • Rights in Relation to Automated Decision Making and Profiling: To object to decisions made solely on automated processing (e.g., without human involvement).
  1. How to Exercise Your Rights

To exercise any of these rights, please contact us at: hello@offgridcamp.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

  1. Complaints

If you are unhappy with how we have used your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

ICO website: www.ico.org.uk

ICO helpline: 0303 123 1113

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this policy will indicate when it was last revised. We encourage you to review this policy periodically.

  1. Cookie Policy

This section outlines how we use cookies and similar technologies on our website.

  • What are Cookies? Cookies are small text files that are placed on your device (computer, tablet, mobile) by websites that you visit. They are widely used to make websites work more efficiently, enhance user experience, and to provide information to the site owners.
  • How We Use Cookies: We use cookies for various purposes, including:
    • Essential / Strictly Necessary Cookies: These cookies are fundamental for our website to function correctly. They enable core functionalities like security, network management, and accessibility. You cannot opt-out of these cookies as they are necessary for the website to work.
    • Analytical / Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, they help us see which pages are most popular, how long users spend on the site, and if they encounter any errors. This allows us to improve our website’s performance and user experience (e.g., Google Analytics cookies).
    • Functionality Cookies: These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
    • Marketing / Advertising Cookies: These cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers (if applicable).
  • Types of Cookies We Use:
    • First-party cookies: Set by the website you are visiting (Off Grid Camp).
    • Third-party cookies: Set by a domain other than the one you are visiting (e.g., Google for analytics, payment gateways for specific functions).
    • Session cookies: Temporary cookies that remain in your browser’s cookie file until you leave the site.
    • Persistent cookies: Remain in your browser’s cookie file for much longer (though how long will depend on the lifetime of the specific cookie).
  • Your Choices and How to Manage Cookies:
    • Cookie Consent Tool: Our website employs a cookie consent management tool (often a banner or pop-up) which will appear when you first visit our site. This tool allows you to accept or reject different categories of cookies (other than essential cookies). You can usually change your cookie preferences at any time via a link on our website footer or settings.
    • Browser Settings: You can also control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies. Please note that disabling or blocking certain cookies may affect the functionality and features of our website. You can find more information about managing cookies in your specific browser’s help section.
  • More Information: For general information about cookies and how to manage them, you can visit www.allaboutcookies.org.